Zero Tolerance




Aggressive and Abusive behaviour (see also Rights & Responsibilites)

In common with all other NHS establishments, Lakeside Medical Practice has a zero tolerance policy regarding aggressive, violent or abusive behaviour towards staff and other patients within the Health Centre. Our staff and patients have the right to feel safe and secure while in these premises.

image depicting zero tolerance policy

Patients considered to be offending against this policy will be escorted from the premises and WILL be removed from the patient list. If you have concerns, please ask to speak to the Manager.

Please note that smoking is not allowed on surgery premises and we ask that our patients don’t use their mobile phones in the Health Centre.