We use cookies to make this site work. We'd also like to set optional cookies so we can understand how the site is used and improve it. We will not set optional cookies unless you accept them. You can change your choice at any time from the Cookie settings link in the footer.
Strictly necessary cookies
These cookies are required for the site to work. They store your cookie preferences and keep your session secure. They are exempt from consent under PECR Regulation 6(4) because they are essential to deliver the service you have requested.
Optional cookies
Optional cookies help us understand how the site is used and provide additional features such as analytics, accessibility tools and translation. We will only set them if you accept.
Zero Tolerance
In common with all other NHS establishments, Lakeside Medical Practice has a zero-tolerance policy regarding aggressive, violent or abusive behaviour towards staff and other patients within the Health Centre.
Our staff and patients have the right to feel safe and secure while in these premises.
Patients considered to be offending against this policy will be escorted from the premises and will be removed from the patient list. If you have concerns, please ask to speak to the Manager.
Smoking is not allowed on surgery premises and we ask that our patients don’t use their mobile phones in the Health Centre.
Rights and Responsibilities
Lakeside Medical Practice has a policy of equality of care for all patients.
Lakeside Medical Practice respects the rights of all patients to express a preference of practitioner.
We will not tolerate any type of verbal or physical abuse, aggressive or any other inappropriate behavior towards any member of our staff or other patients.
We can and will ask you to leave the premises if your behaviour is considered to be unacceptable.
We agree in return to treat you with courtesy and respect the confidentiality of personal information we hold about you and your family.