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What is Accurx?

We've been utilising eConsults to communicate with patients for some time. However, beginning in April 2024, we transitioned to a new online consultation system provided by AccuRx. This system offers a quick and straightforward online form for all types of appointment requests, including routine and urgent ones, as well as for medical and administrative inquiries.

You can still access online consultations through our website, the NHS app, or with assistance from our reception and care coordinator team.

Every appointment request will be initially reviewed by a clinician. They'll ensure you receive an appointment at the appropriate time, with the right clinician, and through the suitable method (face-to-face, telephone, or online).

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Patient Triage FAQs

What is Patient Triage?

Patient Triage is a new way for you to get help from your doctor's surgery. Instead of just calling or going in, you'll fill out a quick online form. It's easy and only has three questions about your medical issue. Even if you call or visit in person, the staff won't book your appointment directly anymore but will be happy to assist you fill in a form.

What if I do not have access to the internet or struggle to complete forms?

If you don't have internet or find forms tricky, don't worry. You can still call or visit the surgery, and a member of the team will help you fill out the form.

What if English is not my main spoken language?

The staff can use a translation service over the phone or in person to help you.

Will I get an appointment quicker if I speak to reception instead?

No, with the new system, everyone's requests, whether online, in person, or over the phone, are treated the same.

What happens after I submit a query for a medical issue to the practice?

Your question goes to a team of doctors who will get back to you within two working days. If it's urgent, they'll make sure to help you quickly.

What happens if I need an urgent appointment?

They'll make sure to help you quickly. A member of the team will contact you directly to arrange an appointment after your form has been triaged by a GP.

What if I have more than one medical issue that I need help with?

It's best to fill out a separate form for each one. Otherwise, the form might be sent back to you asking for more details.

How do I submit an admin query?

Use the online form for general admin questions. The team usually reply within five working days for simple things, other complex issues may take up to 30 days.

Will I still have a choice of which clinician I see?

Yes, you can specify which clinician you'd like to see. The triage team will try to accommodate it if they can.

What is self-book?

The triage team might send you a text message so you can book your own appointment online. It's a handy way to choose a time that suits you.

Why are you making this change?

We want to make sure everyone gets the help they need when they need it. We've listened to feedback from patients and support groups and want to make things easier and quicker for everyone.