Our Appointment System




Contagious Rashes

If you are attending the Health Centre and you or your child has a high temperature with a rash or spots, please let the receptionist know before you arrive. We can then seat you away from other patients to stop the possible spread of infection.


Your Appointment

When you arrive, please go to the self check-in screen or see a receptionist to book in, take a seat and wait for your name to appear on the electronic sign. This will advise you when the doctor is ready to see you and which room to go to. If you have difficulty seeing or understanding the sign, please let a receptionist know.

Appointments are usually for a 10 minutes for one medical condition. If you feel your health problem will take longer, please advise us when you book your appointment.

Sometimes, patient appointments before yours can overrun and you may be kept waiting. We ask that in these circumstances you are patient, as you may also need a little longer and GP or nurse will generally take as long as is needed. If you cannot wait, please see Reception who will try to make another appointment for you at a convenient time.


Booking an Appointment

You are able to book an appointment by telephoning the practice, coming to the surgery or by using our on-line booking service. Please ask at reception if you would like to register for the On-line service.


Keeping your Appointment

It is important to arrive in good time for the appointment with your GP. Patients who arrive more than 10 minutes late may be asked to wait until the end of surgery to be seen, or may be asked to make a further appointment for another day and time.


Cancelling Appointments

Please cancel appointments you no longer need. Give as much notice as possible to your receptionist so we can offer your appointment to someone else. You can text the word CANCEL to your text reminder and your appointment will be automatically cancelled by our system.


Urgent Appointments

We have a routine morning and afternoon appointment system. We also have, in the MORNINGS ONLY, some URGENT APPOINTMENTS for medical issues which need to be dealt with on the day. These appointments are for one patient and one complaint only – and are not for forms, letters or certificate requests. When you are seen in an urgent appointment the doctor will only be able to discuss your IMMEDIATE NEEDS. We work as a team to meet your needs as efficiently as possible.


Urgent Care and Emergencies

The Practice is not equipped as a casualty unit. If you think your injury may require stitches or if you think you have broken something, please go to the nearest Urgent Care Centre.

If you cannot wait to see the GP as the incident is more urgent, please dial 111 for the out of hours service, or IN AN EMERGENCY ONLY, call 999 for an ambulance.

Our nearest Urgent Care Centres are:

  • Erith UCC, Erith Hospital, Park Crescent, Erith, DA8 3EE    01322 356116   8am-10pm every day
  • Thamesmead UCC, 4-5 Thames Reach, Thamesmead, SE28 0NY    0208 319 5880   8am-8pm every day

Telephone advice and ‘Call Barring’

If you need advice about a medical problem for which you do not need to see a doctor or nurse, please ask for a telephone consultation and a clinician will call you back later the same day to offer advice, or to call you into the surgery if they feel you need to be seen.

Please remember, if you have ‘call barring’ on your phone we will be unable to ring you back as our calls go through a switchboard.


Same Day Advice

Patients can book a telephone consultation for same-day advice on an immediate medical problem. Ring reception and leave your name and telephone number (at home, mobile or at work) where you will be until 2pm and you will be added to the consultation list.  Please do not call back before 2pm to advise that you have not received your call as the GPs generally call at the end of morning surgery.

If you are not available when the doctor calls you, we will be unable to ring you back so please make sure you can access and answer the phone at all times that morning. Telephone consultations are limited, so you will need to call as early as possible.

We try to accommodate as many requests as we can each day, but cannot guarantee a same day call back.

Telephone advice is often an effective way of solving a problem other than actually seeing a doctor.

You can use the the online consult service for help and advice.  This will be responded to by the end of the next working day.